WebHancer Description:

WebHancer provides a traffic measurement service that uses a client agent that is installed on user machines, gathering detailed data about sites visited, their performance and, most important, what the user actually does while there. It sends this information back to its servers.

Also known as: Webhancer Customer Companion

WebHancer Automatic Removal:

Using Spyware Doctor to detect and remove WebHancer AUTOMATICALLY!

WebHancer Manual Removal:

WebHancer modifies your Windows Sockets configuration, binding itself to Winsock so that all packets are passed through WebHancer, so deleting WebHancer files may result in your loss of ability to connect to the Internet. So we strongly recommend you to use Spyware Doctor to remove it.

If you have not yet tried to remove WebHancer:

WebHancer's suggested removal method is to make sure WebHancer is installed, and remove it using Windows' Add/Remove Software feature. Follow steps 6-9 of the next section.

If you have already deleted WebHancer components:

If you've lost your Internet connectivity after removing the WebHancer Customer Companion, the software was not uninstalled properly. To resolve the problem, you'll need to reinstall the software and remove it properly. Follow these steps:

1. Download whCC_webhancer.exe to your computer.
2. Double-click on whCC_webhancer.exe. By default, Customer Companion is installed to \Program Files\webHancer, usually on C:\.
3. Read the license agreement.
4. Click Yes.
5. When the installation is complete, restart your computer.
6. Once your computer has restarted, go to Start / Settings / Control Panel and double-click on the "Add/Remove Programs" icon.
7. Select the program called "webHancer Customer Companion" and click the Add/Remove button.
8. Once the program has been uninstalled, restart your computer.
9. Connect with the Internet and confirm that your programs are now working properly.

After uninstalling WebHancer successfully:

In your Program Files directory, delete these files if found:

\webhancer\programs\sporder.dll
\webhancer\programs\wbhshare.dll
\webhancer\programs\whagent.exe
\webhancer\programs\whagent.ini
\webhancer\programs\whiehlpr.dll
\webhancer\programs\whieshm.dll

In your Windows (Winnt) directory, you can delete these files if found:

webhdll.dll
whagent.inf
whInstaller.exe
whInstaller.ini 

Delete the these folders in the Program Files directory. (If you get a sharing violation on the wbhshare.dll its because its been loaded, you'll need to reboot before deleting this directory).

\WebHancer
\SpeedRank

Delete all the following files out of you temp directory (most likely c:\temp). These files were put here temporarily during installation.

• atlansi.dll
• atlunicode.dll
• license.txt
• regwebh.dll
• sporder.dll
• wbhshare.dll
• WhSurvey.exe
• webhdll.dll
• whAgent.exe
• whAgent.inf
• whAgent.ini
• whiedc.dll
• whiehlpr.dll
• whiehlpr.ini
• whieshm.dll
• whInstaller.exe
• whInstaller.ini
• SpeedRank.lnk

Remove the following registry entries if found:

• HKEY_LOCAL_MACHINE,\software\classes\typelib\{c8cb3870-cdfe-11d3-976a-00e02913a9e0}
• HKEY_LOCAL_MACHINE,\software\classes\interface\{c89435b0-cdfe-11d3-976a-00e02913a9e0}
• HKEY_LOCAL_MACHINE,\software\classes\clsid\{c900b400-cdfe-11d3-976a-00e02913a9e0}
• HKEY_CLASSES_ROOT,\software\microsoft\windows\currentversion\explorer\browser helper objects\{c900b400-cdfe-11d3-976a-00e02913a9e0}
  

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